At Drip & Dew, we want every order to arrive in perfect condition. If your package arrives damaged or goes missing during transit, we’re here to make it right.

My Order Is Damaged or Lost — What Should I Do?

If your order was damaged during shipping or lost by the courier, please contact our support team as soon as possible. We take shipping issues seriously and will guide you through the next steps to resolve the matter quickly.

📩 Email: dripndewbeauty@gmail.com

What Information Do I Need to Provide?

When contacting us, please include:

• Order number
• For damaged products:

1. Clear photos of the damaged items
2. Clear photos of the shipping box (inside & outside)                                     

Replacement address:

The address where you want the replacement items shipped

Providing complete information helps us process your claim smoothly and quickly.

How Long Does It Take to Process a Replacement?

• Replacements are typically processed within 72 hours.
• In some cases, an internal investigation with the courier may be required, which can take additional time.
• We will keep you updated every step of the way.

What Is the Time Limit for Submitting a Request?

To ensure we can properly assist you, please submit your request within the timeframes below:

Damaged Orders

You must notify us within one month from the date your order was delivered.

Lost Orders

You must notify us within one month from the estimated delivery date.

Requests submitted outside these windows cannot be guaranteed

❌ Can I Cancel or Change My Order?

Once an order is placed, Drip & Dew begins processing it immediately. Our fulfillment workflow is automated, so we are unable to amend or cancel orders once they enter the system. This includes:

• Changing the delivery address
• Changing shipping method
• Editing items in the order
• Canceling the order

Need Help?

If you made an error (wrong item, incorrect address, etc.), please email us as soon as possible at:

📩 dripndewbeauty@gmail.com, While we cannot guarantee changes, we will always do our best to assist within the limitations of our process.

Still Need Assistance?

Our team is here to help with any concerns regarding damaged products, lost packages, or order issues.

Reach out anytime at:

📩 dripndewbeauty@gmail.com

We’re committed to making your Drip & Dew experience as smooth, joyful, and dewy as possible.